Shattered lives, unbroken stories: journalists’ perspectives from the frontlines of the Israel–Gaza war

Abstract Purpose This study sheds light on the unprecedented complexities of the Israel–Gaza war, offering insights into the challenges that journalists face in this conflict zone. It employs the Hierarchy of Influences Model to analyze the factors influencing conflict reporting within the dynamic landscape of contemporary war journalism. Design/methodology/approach Rooted in the Hierarchy of Influences Model, the research is informed by interviews with 18 Palestinian journalists in Gaza. It examines the multifaceted influences on war coverage, encompassing individual, media routines, organizational, and societal factors, offering detailed insights from journalists’ firsthand experiences. Findings The research unveils semi-hierarchical influences within the model, illustrating the intertwined nature of micro and macro-level factors impacting war reporting. It sheds light on the complexities of journalistic practices amidst conflicts, underscoring the importance of safety, ethics, and the intricate relationship between personal experiences and professional duties as well as the evolving role of technology, acting both as a facilitator and a limitation in journalistic endeavors. Practical implications The study holds substantial implications for war journalism practices, providing valuable perspectives for educators, policymakers, stakeholders, and media practitioners engaged in conflict reporting. It highlights the importance of understanding and addressing the challenges faced by journalists in conflict regions to enhance the quality and accuracy of war reporting. Social implications By uncovering the challenges and influences affecting war reporting, this research contributes to the broader discourse on media ethics, safety protocols, and the societal impact of conflict coverage. It emphasizes the need for comprehensive support systems and ethical guidelines to safeguard journalists operating in volatile regions. Originality/value Bridging academic and practical perspectives on conflict reporting, this study offers unique insights into reporting complexities in the Israel–Gaza War. It emphasizes the critical role of journalistic practices in navigating hazards and limitations, amid evolving challenges for the media in portraying conflicts accurately.