Conceptual Framework for Unified E-Government Web Platform

Abstract Technological development has an impact on various areas, and governments from all over the world search to make a smooth transition from traditional to digital, by adopting dedicated software solutions aiming to facilitate the interaction of citizens with public institutions. These platforms are designed to improve the citizens relationship with government by facilitating various processes and tasks. The importance of having a unified web platform is easily justified. Citizens are no longer in need of searching different platforms for their specific needs, dealing with a lot of interfaces and accounts, as all are gathered in one, maintaining a robust, complex system that is easy to use. Therefore, they would benefit from an integrated digital environment, that meet their needs and expectations, also providing security and privacy of confidential and personal information. The authors present the value of creating such an environment, that has a high technical level, that is user-centered and accessible for interactions between citizens and government. Designing and implementing a unified e-government web platform requires the analysis of various factors and aspects such as user interface, processes, services, security measures, integration with social media platforms, collaborative environment, and many others. First, an investigation on specific literature was made to offer a context to the present research and be used as a starting point, highlighting the main factors related to e-government and the impact of this type of platforms. The model proposed by the authors encapsulates considerations on both sides: government and citizens to offer a detailed understanding on e-government platforms.