One Thing That Matters”- A Cross-Sectional Study to Assess the Patient Satisfaction at the Community Health Centre, Sanand, Ahmedabad, Gujarat.

Background:In India, health services comprise of three tier structure; and Community Health Centre (CHC) is one of them. CHC required to act primarily as a referral centre for the patients requiring specialized health care services. Patient satisfaction surveys can be tools for learning; they can give proportion to problem areas and a reference point for making management decisions. So, this study aims to assess the level of satisfaction among the patients regarding the essential health services being provided at CHC.Material & Methods:This cross-sectional study was carried out over the course of a month among the patients at the CHC Sanad. Patient were selected using consecutive sampling technique and interviewed on the basis of Validated patient satisfaction scoring tool. Data was tabulated and analysed in MS excel & SPSS 26. Results:There were 115 patients interviewed in all, and the gender distribution was nearly equal. A majority of patients visited the medicine OPD. The mean age group distribution was 37.2±1.27. The overall satisfaction was 64% with mean 27.5±3.1. The highest satisfaction was in Communication i.e., 73% followed by 64% General satisfaction and lowest in Interpersonal manner. Conclusion:The mean score and percentage of satisfaction was high in CHC. Interpersonal skills and time spent with the doctor were important areas to work on. The study findings can help in improvement of health care delivery system.