Improving the Motivation of Employees of Personnel Services of Public Authorities to Implement a Client-Centered Approach

The article is devoted to the current issue of motivation in the work of the HR department, when implementing a client-centered approach, relative to the internal client. Considerable attention is paid to the tools of material and non-material motivation. As a research task, the authors identifi ed an attempt to determine the positive effect of the introduction of an intangible motivation system.