Assessing Psychosocial Factors on Maintenance Employees with Safety Perspective: A Case Study of an Electrical Service Company

The increasing number of employees continuously exposed to psychosocial hazards can result in high absenteeism, employee turnover, low productivity, and increased work accidents. Efforts to improve occupational safety have typically focused on developing policies, equipment, and training to minimize physical risks; however, in recent years, attention has also shifted to psychosocial factors. This research was conducted to comprehensively analyze the psychosocial conditions of maintenance workers from electrical service companies in Indonesia. An online survey with 93 questions from COPSOQ III was conducted on 314 respondents who had worked for at least one year and were permanent employees at company X. The collected data will be tested for validity and reliability before being analyzed using descriptive statistics with the help of SPSS V25 software. It will then be classified by level using the gap analysis method. It was found that there were six psychosocial factors included in the mid-gap category, namely Cognitive Demands (X9), Work Pace (X12), Illegimate Task (X25), Role Conflict (X26), Work-Life Conflict (X31), and Insecurity over Working Condition (X32). Meanwhile, two psychosocial factors fall into the high-gap category, namely Control over Working Time (X17) and Job Insecurity (X33). Psychosocial factors in the high-gap category need to be a priority for improvement or intervention, considering that these factors can have a negative impact on work safety behavior, which can increase the number of work accidents.