Influence of Service Quality, Price and Location on Customer Satisfaction and Loyalty in J&T Express Delivery Services in Sidoarjo

This research aims to determine the effect of service quality, price and location on customer satisfaction and loyalty at the J&TExpress delivery service in Sidoarjo. This research uses a quantitative approach. Sampling in the research used an accidental sampling technique, with a total of 100 respondents from consumers who came to the office when they wanted to send goods. The data collection technique uses a questionnaire which is distributed via questionnaire, the data analysis technique in this research uses multiple linear regression analysis, the data processing in this research uses the SPSS 22 (Statistical Program for the Social Sciences) software program. The results of the research show results that can prove that service quality, price and location influence customer satisfaction and loyalty to J&TExpress shipping services in Sidoarjo.