Experiences and views of older adults of South Asian, Black African, and Caribbean backgrounds about digitalisation of primary care services since the COVID-19 pandemic: Qualitative Focus Group Study (Preprint)

The COVID-19 pandemic from 2020 to 2022 prompted governments worldwide to enforce lockdowns and social restrictions, alongside the rapid adoption of digital health and care services. However, there are concerns about the potential exclusion of older adults, who face barriers to digital inclusion, such as age, socioeconomic status, literacy level, and ethnicity.