Elderly consumers' reaction to an eHealth app: The critical role of relational-emotional aspects of technology adoption

Puntos clave

• Elderly consumers show improved engagement with eHealth apps due to positive emotional connections.
• Emotional aspects significantly influence the adoption of technology by elderly users, with enhanced user experience leading to greater satisfaction.
• Analysis of user feedback reveals a strong relationship between emotional factors and willingness to use eHealth applications.
• Results indicate that understanding consumer behavior can improve eHealth app design for elderly users.