Determinants of continuous E-wallet usage in the post-COVID era: evidence from Malaysia using the technology continuance theory

Puntos clave

• Continued e-wallet usage is influenced by user engagement and perceived value in the post-COVID context.
• Engagement levels increased by 40% among users who experienced enhanced convenience and security with e-wallets.
• Observational analysis using the technology continuance theory framework highlighted user motivations and app features.
• Understanding these determinants can enhance e-wallet strategies; exploring cultural adaptations may be critical.