An activity system perspective on smart product service systems

Puntos clave

• User engagement plays a critical role in the success of smart product service systems, influencing user satisfaction and value co-creation.
• Findings reveal that integrating user feedback improves the overall effectiveness of service design in these systems.
• Analysis emphasizes the importance of understanding activity systems for enhancing user interactions and outcomes.
• Exploring this approach may enable more successful implementations of service systems in various industries.