Digital trust in the workplace: Testing a new instrument on a multicultural sample

The theme of digital trust is of the utmost importance during the digital transformation of our workplaces and society. Rapidly changing technological innovations disrupt lives and workplaces. Such a transformation influences an employee’s feelings and self-esteem pertaining to their work and life. It changes the way people believe in the ability, reliability, and power of something or someone. This study suggests a new instrument for the measurement of digital trust in the workplace based on three dimensions: technology, people, and processes. We used a worldwide sample consisting of 5575 employees working in different countries and industries, employing a snowball sampling method. An online survey was used to collect data after translating items into different languages. In order to test the proposed model, the factorial structures and internal consistencies were calculated. The results showed that the 50-item questionnaire is a valid and reliable instrument for measuring the core structure of a digital trust model. Moreover, the affirmed 10 subdimensions present a constructional basis for understanding the main drivers of digital trust in the workplace. This study builds and tests a new three-dimensional model of digital trust in the workplace. Focusing on employees’ trust perceptions of technologies, people, and processes in the workplace, this study presents three factors which are fundamental to answering the question of what influences employees’ digital trust in the workplace. This study proposes a valid and reliable instrument for measuring digital trust in the workplace in different environments.