Purpose: This study aims to identify protective factors enabling emotional workers to manage stress and cope proactively. By enhancing their internal resources, it aims to provide a theoretical foundation for fostering positive outcomes and offering a basis for integrated human resource management and employee welfare.Methods: The data analysis utilized SPSS 22.0 and Smart PLS 4.0. After conducting tests for normality, exploratory factor analysis, confirmatory factor analysis, reliability analysis, measurement model validation, and structural model validation were performed. Relationships between variables were examined, and the significance and suitability of hypothesis paths were verified.Results: Firstly, it was confirmed that self-compassion and positive self-talk positively influence resilience, self-control, work engagement and subjective well-being. Secondly, resilience positively influences self-control, work engagement and subjective well-being. Thirdly, self-control positively influences work engagement but does not statistically significantly influence subjective well-being. Fourthly, work engagement positively influences subjective well-being. Fifthly, work engagement was found to mediate between self-control and subjective well-being.Conclusion: The study confirmed that self-compassion and positive self-talk serve as antecedents to enhancing emotional workers' resilience, self-control, work engagement, and subjective well-being. Additionally, by analyzing the structural relationships between these factors, it established a theoretical framework.
PARK et al. (Mon,) studied this question.