This research aims to create a feedback mechanism for users engaging with GLAM institutions' online platforms.
Develop a customisable feedback form
Pilot the form with users of GLAM collections
Analyze user-reported issues and concerns
Users reported various issues and concerns during testing
The form's customizability was highly valued
Significant potential for improving user experience identified
Resumen
A customisable form allowing users to report any issues, concerns, or potential risks they encounter while using a GLAM (Gallery, Library, Archive, Museum) institution's online collections.