Machine learning demand forecasting and supply chain performance

In many supply chains, firms staged in upstream of the chain suffer from variance amplification emanating from demand information distortion in a multi-stage supply chain and, consequently, their operation inefficiency. Prior research suggest that employing advanced demand forecasting, such as machine learning, could mitigate the effect and improve the performance; however, it is less known what is the extent and magnitude of savings as tangible supply chain performance outcomes. In this research, hybrid demand forecasting methods grounded on machine learning i.e. ARIMAX and Neural Network is developed. Both time series and explanatory factors are feed into the developed method. The method was applied and evaluated in the context of functional product and a steel manufacturer. The statistically significant supply chain performance improvement differences were found across traditional and ML-based demand forecasting methods. The implications for the theory and practice are also presented.