Developing key performance indicators for monitoring sustainability in the ceramic industry: The role of digitalization and industry 4.0 technologies

This research explores the importance of sustainability in the ceramic industry, focusing on how companies measure and monitor their sustainability indicators. Economic crises and climate change have led scholars over the years to focus their attention on reducing impacts and monitoring sustainability indicators with particular attention to the energy sphere. In the scientific literature it emerges that there is no set of indicators for the ceramic industries suitable for monitoring company data. To address this emerging gap, the paper takes a ceramic company as a reference and proposes a set of key performance indicators (KPIs) to help manufacturing companies monitor their economic, environmental, and social sustainability performance. The study aims to fill these gaps by underlining the importance of investing in the digitization of processes and in Industry 4.0 digital technologies to obtain constantly updated and real-time information for sustainability monitoring. The research also emphasizes the applicability of these findings to other manufacturing enterprises, offering a methodology for self-monitoring sustainability. The article suggests the development of a "Sustainability Digital Twin" as a tool to help business managers make informed decisions and design products with all aspects of sustainability in mind. The integration of sustainability and digitization is highlighted as a crucial aspect for achieving sustainable ceramic production. The proposed KPIs and the digitization of processes can provide data to implement strategic plans for sustainable production. Therefore, this study has contributed to fill the gaps in the literature by demonstrating that the digitization of production processes allows for a more specific assessment of economic, social and environmental impacts by ensuring transparent communication of performance to stakeholders.