The Gig Economy and Contingent Work

The gig economy describes forms of contingent work arrangements that require digital platforms, representing an evolution in contingent work, both in moving up the educational scale and in increased visibility. It has engaged many workers who are highly educated and might previously have been in traditional employer–employee relationships, and appears to increase their vulnerability to wage theft, independent contractor misclassification, job insecurity, and lack of occupational health protections. As occupational health physicians, our need to develop, evaluate, and implement interventions to address the needs of workers in non-traditional employment relationships is growing. BACKGROUND Nonstandard working arrangements are those in which the traditional employer–employee relationship has been altered. Although there is no universally acknowledged taxonomy, such arrangements may include working less than full-time, through a second employer, on-call, on a temporary basis, outside the legal definition of employment, among others. 1, 2 Proponents of such arrangements consider them “flexible, ” while others have characterized them as “precarious. ”2 Contingent work is defined by the US Department of Labor Bureau of Labor Statistics (BLS) as “any work arrangement which does not contain an explicit or implicit contract for long-term employment, ”3 to include independent contractors, on call workers, and workers provided by contract firms; the Government Accountability Office has expanded that definition to include additional non-standard work arrangements. 4 In a series of surveys, contingent workers earned less, were more likely to live in poverty, received fewer benefits, and were younger and more often of Hispanic ethnicity when compared with workers in standard working arrangements. 5–7 Nonstandard work relationships raise questions about occupational safety and health and have been associated with adverse mortality outcomes. 2, 6, 7 “Gig” work, a unique subset of contingent work, has grown markedly since the most recent recession, although absolute numbers are still small and difficult to track. 3 The term was first coined by journalist Tina Brown to describe “contingent” work that is transacted on a digital “marketplace. ”8 Recently, the US Department of Commerce proposed a new definition for these companies, which it calls “digital matching services. ” These services are defined as those that (1) facilitate peer-to-peer transactions using online platforms or mobile apps; (2) utilize user-based rating systems; (3) offer workers flexibility in determining their hours; and (4) place responsibility on workers to provide whatever tools or assets are necessary to accomplish their work. 9 While piecework has long been a staple of low- and middle-income work, this new version involves workers from many socioeconomic levels. The defining characteristic of gig economy businesses is that they offer online applications to connect individuals seeking services with those providing services, and do not consider themselves to be service providers. The services themselves can be entirely online, such as photo tagging or completing surveys or offline, such as providing housecleaning or transportation. Because they claim not to employ the people providing the service, who are considered independent contractors, gig businesses deny having an employer relationship or the responsibility to follow labor laws. Therefore, most do not provide benefits such as health or workers’ compensation insurance. Unlike typical independent contractors, however, workers cannot negotiate their rates or work contracts, but must electronically accept the platform's terms in order to access assignments. Although most workers in the United States are “at will” employees who can be fired for any reason (as long as it does not overtly discriminate against workers for statutorily protected characteristics such as religion or ethnicity) gig workers can be let go even more easily; since they do not have a contract, they only have to be deactivated from the platform. 10 As Aloisi notes, “Uncertainty and insecurity are the price for extreme flexibility. ”11 Companies that would be considered part of the gig economy started appearing in 2005, with the launching of Amazon's Mechanical Turk, widely considered one of the first gig economy platforms. Since then, they have exhibited a high rate of growth, in size, number, and revenue. The global “sharing economy” market as a whole was valued at 26 billion in 2013, and some predict it will grow to become a 110 billion revenue market in the coming years. 12 Based on tax receipts, it has been estimated that, since, 2009, nearly 1. 3 million new non-employer establishments were created—nearly 75% of all businesses. Of the nearly 270, 000 non-employer businesses added between 2012 and 2013, three sectors accounted for 60% of the growth: other services; transportation and warehousing; and real estate, rental, and leasing. 13 As of December 2014, Uber had about 2000 employees but more than 160, 000 “driver-partners” in the United States alone, while Netflix employs a small fraction of the number of employees that used to work in the company it supplanted, Blockbuster. 14 Uber, one of the few companies for which data are available, has more than doubled the number of new drivers every 6 months for the last 2 years. 12 DEMOGRAPHICS It is difficult to estimate how many people are employed by the gig economy as a whole. Many work for more than one platform, patching together a living via multiple gigs, and others perform gig work in addition to holding a traditional-economy job. A recent survey found over 40% of on-demand workers work for two or more companies in a given week, and one in seven work for three or more companies. 12 Another found 44% of respondents described themselves as employed full time, 24% as employed part time, and 32% as being not currently employed. 9 Recently, two surveys attempted to understand the gig worker population more thoroughly. The Survey of Enterprising and Informal Work Activities (EIWA), a nationally representative web-based sample of adults conducted in October/November 2015, asked respondents whether they engaged in informal online and offline paid work activities in the prior 6 months. Thirty-six percent of respondents had done so, although this captures both gig and offline informal work. 15 The Pew Research Center conducted an email and web survey in July 2016 asking a nationally-representative sample if they had earned money in the past year using websites or mobile apps which connect workers directly people needing a project or task to be done, require workers to create a profile in order to find or accept work assignments, and coordinate payment between workers and requesters once the task is complete. Eight percent of survey respondents reported earning money in the previous year using digital platforms to take on a job or task. 9 Workers in the gig economy differ from traditional contingent workers as well as from workers overall in that they are generally younger and more highly educated. Five times as many 18-to-29 year olds reported earning money from gig work last year than those age 50 and older (16% vs. 3%), with a median age of gig platform earners in the United States being 32 years old. 9 Uber drivers were also disproportionately younger than taxi drivers or the general population. 16 Given the younger age of the average gig worker, people may be performing gig work instead of getting a full-time first job or to supplement a lower-paying job. Over 60% of American employees of Amazon's Mechanical Turk have college degrees, in marked contrast to 17. 6% for other contingent workers. 5, 17 Almost 37% of Uber drivers have college degrees, with 10. 8% having a post-graduate degree. 16 Women have traditionally been over-represented in part-time and other flexible arrangement work, and may be slightly over-represented in the Gig economy, comprising 13. 8% of Uber drivers, compared with 8% of taxi drivers. 16 Women between the ages of 20 and 24 were more likely to be multiple job holders, however, suggesting engagement in part time or flexible work may not be by choice. 18 Contingent work overall is more prevalent among African Americans and Latinos; this is also true of Gig work. Fourteen percent of African Americans and 11% of Latinos reported doing gig work in the last year compared with 5% of whites. 9 While Uber drivers were more likely to self-identify as White Non-Hispanic than taxi drivers and chauffeurs in the same areas, they were less likely to identify as White Non-Hispanic than the workforce as a whole in those areas. 16 Among the 30% of respondents who described the income derived from gig work as “essential, ” 57% had annual household incomes of less than 30, 000 per year, and 52% had high school degrees or less; they were also more likely to be non-white, to be employed less than fulltime, and to consider themselves to be employees rather than independent contractors. 9 INCOME Accurate average income estimates are difficult to obtain. Uber claims an annual median income of 90, 766 for drivers in New York, with a median hourly income of 30. 35, but an estimate from Princeton University suggests hourly income ranges from 17 to 22. Additionally, platforms tend to report earnings before deductions for expenses: gas, insurance, maintenance, and taxes. 19 Like contingent work, wage theft appears to be prevalent in gig work: 29% of gig workers have performed work for a platform for which they did not receive payment. 9 Like other contingent workers, gig workers are not provided benefits such as worker's compensation or health insurance through their jobs. According to Uber data, 49% of drivers receive employer-sponsored health insurance through a different employer, or through a spouse, or other family member. 16 The Pew survey found 77% of platform earners are covered by some type of health insurance, though this is still 10 points lower than the national average. 9 Uber also makes available to its drivers an online health insurance exchange called Stride, which nearly 19, 000 individuals in six eligible states have visited. 16 This arrangement still places workers in a precarious position: if a worker is injured working for a gig platform, even if they receive insurance through another employer, they not only receive no workers’ compensation from the gig platform, they also risk jeopardizing their health insurance if the injury precludes working the benefits-providing job. HEALTH AND SAFETY There is little information regarding the health aspects of gig work. Among traditional contingent workers, increased rates of fatal and non-fatal injuries may be explained by differences in training and fear of job loss, as well as by employment in high-hazard sectors such as construction or agriculture. 20 However, both offline gig work in transportation and services and online gig work are characterized by a number of well-characterized health and safety hazards. Road traffic safety, interaction with the public, use of household cleaning agents, intensive keyboard activity at poorly-arranged workstations present known hazards for which preventive measures exist, although the regulatory framework for prevention does not apply in the absence of an employment relationship. Health and safety risks could be anticipated to be worse in gig work because of the loss of the protective effect of working in a public workplace, as much gig work is transacted in private automobiles or homes. 21 Younger age is a well-known independent risk factor for occupational injury. Chronic job insecurity, known to contribute to poor overall health among contingent workers, may be as salient among gig workers. 22, 23 The role of choice is likely to be important. A study of a large sample of women with temporary jobs showed psychological distress and somatic complaints were higher among those who were involuntarily performing temporary jobs, compared with those workers who preferred temporary work. 24 While some gig workers are higher-income, which could be protective—and has likely contributed to their issues to come into the limelight—many are in driving or delivery—such as Uber, Lyft, Instacart, and Washio. Even among professional, trained drivers, transportation is a dangerous field—it is unknown how much more so it will be for non-professional drivers and for other drivers and pedestrians encountering this untrained-drivers-on-a-schedule. In addition to the chronic job and income insecurity of patching together many small “gigs” to make an income, an issue unique to the gig economy may be increased isolation. Most gig jobs are performed separated from—and often competition with—fellow workers, denying workers face-to-face contact with their colleagues which forms the basis of both social support and discussion of work concerns. 12 Furthermore, to the extent that most gig platforms concentrate wealth into the hands of the very few while driving down wages through direct competition, the resultant increase in income inequality itself fuels health disparities, while depriving the individual workers of meaningful voice. INTERVENTIONS Some companies which fit the gig economy model have adopted a traditional employer–employee model, either at the outset or after a period of employing independent contractors. These companies include Instacart, Shyp, and Managed by Q. For some, this is because of concerns about liability, given recent inquests into whether these companies are misclassifying workers as independent contractors. For others, it is a desire for more quality control over service provision. Saman Rahmanian, co-founder of Managed by Q has said “We obsess about every detail of the interface that the customers interact with, and we realized it is very easy to put out an app and fix the bugs and make things look right, but the actual service, that service is being done by a human being, and if we want to control that interface, then we just have to have these people be part of the stack. ”25 However, it is unlikely that this is the direction all such platforms will go. One approach to ensuring the application of labor laws, including mandated benefits, has been to challenge the designation of workers as independent contractors as illegal misclassification. 26, 27 Although they are not gig workers, truck drivers’ experience with misclassification as independent operators may offer insights. Driven by concerns about pressures on drivers to exceed legal working hours and the inability of truckers to upgrade to vehicles producing less diesel pollution, truckers in California successfully sued under California Labor Code to be reclassified as employees (Garcia vs. Seacon Logix Inc. ) 28; the Department of Labor issued Wage and Hour violation citations, fining an Alabama firm and requiring it to provide misclassified truckers with overtime pay (Fitzhugh Contracting LLC), 29 and the International Brotherhood of Teamsters initiated a strike in Long Beach California over misclassification. 30 Addressing other types of nonstandard working arrangements, the National Labor Relations has recognized joint control over subcontracted workers and the workers’ right to unionize, 31 while the Occupational Safety and Health Administration has directly challenged attempts to outsource responsibility for workplace safety and health through the Temporary Worker Initiative. 32 Numerous court cases are pending concerning the rights and status of gig workers. A recent example, in November 2016, two former drivers for Uber were ruled by New York State regulators to be employees and thus eligible for unemployment payments, rather than independent contractors, as the company has maintained. 33 However, many of these cases settle, yielding benefit for individual plaintiffs but no systemic change. 26 Some companies, like Handy, have even hedged their bets against worker misclassification lawsuits by writing into worker agreements that the worker will be responsible for back-payment of payroll taxes if it is determined that they have been misclassified. 34 Public concerns about consumer safety resulted in Austin's municipal requirements for background checks and finger-printing for drivers, subsequently supported by public referendum, which prompted Uber and Lyft to abandon the city. This has sparked a series of experiments in which start-up companies, including a non-profit, have attempted to reduce monopoly and provide drivers with better pay. 35 Other groups have begun to organize workers. Drivers who work under Uber, Lyft, and Sidecar have started “App-Based Drivers Associations” in at least two states: Washington and California. These organizations have tried to use their collective leverage to ask for work improvements such as petitioning Uber to add an automatic tip calculation to all of its fares. Since independent contractors are not protected under the National Labor Relations Act, however, those who organize run the risk they will simply be deactivated from a given platform. 36 Some have advocated creating a new category of employment—termed “dependent contractors” or “flexible workers”—which recognizes those workers not considered employees of a company who nonetheless are not fully independent in their choices of when, where, and how to work. 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