Patient Satisfaction: History, Myths, and Misperceptions

Patient satisfaction is top of mind today for most health care organizations, from hospitals to physician practices to home health care agencies. Not only do a majority of senior health care executives have compensation tied to patient satisfaction scores, but hospital reimbursement is also being directly affected by inpatient satisfaction ratings as a part of the Centers for Medicare and Medicaid Services (CMS) value-based purchasing program and private payer initiatives.