Using library search service metrics to demonstrate library value and manage workload

Library value can be measured through a number of methods, including the size of collections and the use of library resources and services. Measurements of resource use or collection growth provide an internal view of the library's value. This internal view is useful for library managers when making decisions for the staff and users. However, these measures may be difficult to define and portray in a way that is meaningful to institutional leaders 1. Particularly for these stakeholders, the impact of the library is defined by the effect that its services and resources have on the institution 2. The library's value becomes more meaningful to those outside of the library once it is placed into a context that is relatable to them 3. The Research Medical Library (RML) currently serves more than 18,000 clinicians, researchers, students, and staff at the University of Texas (UT) MD Anderson Cancer Center. RML support for institutional activities includes an expert search service that provides services ranging from providing topical literature searching to gathering publication metrics to assisting clinical teams who are developing practice guidelines. In January 2011, the expert search team of the RML added an “information use” metric along with the data already gathered for each of the hundreds of literature searches that are requested annually. The “information use” metric records reportable outcomes that connect the library's expert search service to the strategic vision of the institution, which includes enhancing “the quality and value of our patient care,” enhancing research programs, providing educational programs, and accelerating “the discovery and translation of new knowledge” 4.