Quality Control

This study of local British newspaper journalists focuses on three aspects of entrenched newsroom culture—news values and norms, work routines and outputs, and occupational roles—to explore the boundaries that journalists see as distinguishing them from outside contributors. Findings suggest they view user-generated content (UGC) from a traditional professional perspective and weigh its benefits in terms of its contribution to the journalism they produce. While most are open to its inclusion on newspaper websites, particularly as a traffic builder and supplemental source of hyperlocal information, they believe UGC can undermine journalistic norms and values unless carefully monitored—a gatekeeping task they fear cannot fit within newsroom routines threatened by resource constraints of increasing severity.