Creating the multicultural organization: a strategy for capturing the power of diversity

Foreword by Paul O'Neill Preface 1. The Challenge of Mastering Diversity 2. A Strategy for Meeting the Challenge 3. Leadership: The First Requirement of Change 4. Leverage Research, Develop Measurement Plans 5. Create Effective Education 6. Align Organizational Systems and Practices 7. Follow Up for Sustainable Results Notes The Author Index