Virtual and Hybrid Meetings: Gaining Generational Insight From Industry Experts

The focus of this study is to identify best practices, opportunities and barriers for planning and managing virtual and hybrid meetings for baby boomers, generation X, and generation Y. Through application of the generational cohort theory, a modified Delphi method was employed to identify best practices, opportunities and barriers for virtual and hybrid meetings for these three generations. The Delphi method engaged an expert panel of meeting professionals who made planning recommendations for each generational cohort. Results indicate generational perceptions of meeting attendees are considered by meeting professionals, based on their meeting planning experience, as they plan and execute their meetings, thus supporting the generational cohort theory.