Online exams and the COVID-19 pandemic: a hybrid modified FMEA, QFD, and k-means approach to enhance fairness

COVID-19 pandemic caused an increasing demand for online academic classes, which led to the demand for effective online exams with regards to limitations on time and resources. Consequently, holding online exams with sufficient reliability and effectiveness became one of the most critical and challenging subjects in higher education. Therefore, it is essential to have a preventive algorithm to allocate time and financial resources effectively. In the present study, a fair test with sufficient validity is first defined, and then by analogy with an engineering product, the design process is implemented on it. For this purpose, a hybrid method based on FMEA, which is a preventive method to identify potential failure modes and prioritize their risk, is employed. The method's output is provided to the QFD algorithm as the needs of product customers. Then, the proposed solutions to prevent failures are weighted and prioritized as the product's technical features. Some modifications are made to the classic form of FMEA in the proposed method to eliminate its deficiencies and contradictions. Therefore, our proposed algorithm is a precautionary approach that works to prevent breakdowns instead of fixing them following their occurrence. This issue is very effective in increasing the efficiency of activities in times of crisis. Eventually, a prioritized list of preventive actions is provided, allowing us to choose from available solutions in the circumstances with limited time and budgetary, where we cannot take all possible actions.