The role of librarian as a mediating factor in enhancing e-learning process

Factors affecting e-learning in universities have been thoroughly investigated by researchers to inculcate its benefits for organization, students, and lecturers. Variety of models have been developed, tested, and used to measure e-learning such as Information System Success (ISS) and Unified Theory of Acceptance and Use of Technology (UTAUT). At first, researchers focus on technological aspects of the system, then some authors argued that e-learning systems comprises both human and technical entity. Through extensive and exhaustive literature reviews, however, it is found out that role of librarians in enhancing e-learning have been neglected, in which many researchers believe librarians could have a key role to play in enhancing e-learning in universities. The objective of the study is to develop instrument in measuring the effectiveness of e-learning that includes technological factors (system quality, service quality, information content quality) human factors (learner's and instructor's attitudes) and the role of librarians as a mediating factor in enhancing the process of e-learning (librarian as reference, librarian as instructor, librarian as consultant). Pilot study took place at Universiti Teknologi MARA Malaysia where data of 100 respondents from sample collected. From the analysis using SPSS version 24, all mentioned variables used in instrument have passed the Cronbach alpha value of more than 0.7.