Improving the quality and effectiveness of computer‐mediated instruction through usability evaluations

Abstract Brigham Young University's Center for Instructional Design (CID) creates online courses and multimedia instructional applications for university faculty. This paper asserts that including usability testing as a part of evaluation improves the quality and effectiveness of computer‐mediated instruction. The paper describes the fundamental purpose and functions of usability testing, and also distinguishes between different forms of evaluation: accessibility, quality assurance (QA), usability and implementation. Through a detailed case study, we describe how usability testing improved the quality of a computer‐based chemistry course and facilitated a clearer analysis of the learning effectiveness of this course.