Conversational commerce a new era of e-business

The most common thing we are listening about these days is e commerce this paper is all about taking e commerce to the next level. In a survey (of Bi intelligence) it was found that the most used social networking app is Facebook messenger and what's app, which is basically online chatting applications. It's all about giving customers a reliable and easy platform of internet shopping to save their time and to make them feel better. From a study research it has been found that there are more than 2 billion Smartphone users in the world and they increasingly day by day are getting addicted to Smartphone and can't spend much time without them. And no wonder there is a growing interest in conversational commerce. Conversational commerce is an approach that puts conversations between brands and their customers at the heart of online customer's journey.