What question did this study set out to answer?

The aim is to explore how impression management affects organizational citizenship behavior and the implications for theory.

January 1, 1999

Citizenship and Impression Management: Good Soldiers or Good Actors?

Puntos clave

The aim is to explore how impression management affects organizational citizenship behavior and the implications for theory.
Introduces a framework linking impression management to citizenship behavior.
Examines the interaction of impression management with previously identified motives.
Discusses methodological challenges in distinguishing self-serving from other-serving behaviors.
Identifies impression management as a significant motivator for citizenship behavior.
Highlights the self-serving aspect of behaviors typically viewed as altruistic.
Suggests implications for refining theories of organizational citizenship behavior.

Resumen

Previous research on organizational citizenship behavior suggests that employees who engage in such behavior are good soldiers, acting selflessly on behalf of their organizations. However, such behaviors also may be impression enhancing and self-serving. In this article I provide a framework showing how impressionmanagement concerns may motivate citizenship behavior and address the consequences of citizenship in this context, as well as the interaction of impressionmanagement motives with motives identified in previous research on citizenship. Finally, I discuss the methodological issues associated with isolating self-serving from other-serving motivation and implications for future theory development.

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