The eProcess edge: creating customer value and business wealth in the Internet era

Part 1 The process advantage: e-commerce - what we really know e-process - strategies and pay-offs exemplars of e-process. Part 2 Relationships: the relationship development cycle - from transactions to power brand from relationships to capabilities designing the relationship - business model plus technology plus e-process. Part 3 Sourcing processes: embed the process in software out-task and in-source do it yourself a reality test - barriers to e-process. Part 4 The economics of the e-firm: capital structures cost structures and margins inventory valuation -price/vision versus price/earnings. Part 5 The executive agenda: the human and organisational side of e-process process wealth - from idea to execution.