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Reducing employees' turnover in transactional services: a Lean Six Sigma case study | Synapse

September 18, 2010

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Reducing employees' turnover in transactional services: a Lean Six Sigma case study

ALAlessandro LaureaniSigma Research (United States)JAJiju AntonyNorthumbria University

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Resumen

Purpose – The case study aims to illustrate the application of Lean Six Sigma into the human resource (HR) function of a service industry corporation.

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Cite This Study

Laureani et al. (Sat,) studied this question.

synapsesocial.com/papers/6a170b0c0f965e9c137be9be https://doi.org/https://doi.org/10.1108/17410401011075666