Implementing of Lean – challenges and lessons learned

This paper has investigated how to implement Lean in a way the organization can benefit from and improve efficiency in business processes. The study explains effects, experiences and prerequisites for successful implementation in a larger pilot consisting of nine smaller cases in the Norwegian Transmission line Operator, Statnett SF. Some Lean approaches being principles, methods and tool were tested out and customized to business processes. All groups were supported by professional facilitators on a regular basis. The outcome demonstrated that the approaches used improved efficiency and had beneficial effects on culture for continuous improvements but required certain conditions in order to succeed. Among useful effects were 5000’ Euros and an organization with a stronger ability to make useful changes.