Los puntos clave no están disponibles para este artículo en este momento.
Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims. The article concludes with implications for research and management.
Bigelow et al. (Sun,) studied this question.