Analyzing Internet Forums

Within Internet forums, members of certain (online) communities discuss matters of concern to the respective groups, with comparatively few social restraints. For radical, extremist, and other ideologically “sensitive” groups and organizations in particular, Internet forums are a very efficient and widely used tool to connect members, inform others about the group’s agenda, and attract new members. Whereas members of such groups may be reluctant to express their opinions in interviews or surveys, we argue that Internet forums can yield an abundance of useful “natural” discursive data for social scientific research. Based on two exemplary studies, we present a practical guide for the analysis of such data, including data-sampling strategies, the refinement of the data for computer-assisted qualitative and quantitative analysis, and strategies for in-depth analysis. The first study is an in-depth analysis of discourses within a German neo-Nazi discussion board. In the second, nine online forums for young German Muslims were analyzed and compared. Advantages and potential issues with analyzing Internet forums are discussed.