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The Internet is creating opportunities to apply optimization. Firms can use operations research (OR) to improve their supply-chain performance within the enterprise whether their supply chains are being Internet-enabled or not. They can increase benefits by using OR to improve planning and execution in Internet-enabled supply chains with an expanded physical scope that includes vendors and customers and with an expanded functional scope that includes product design, marketing, and customer-relationship management.
ManMohan S. Sodhi (Sun,) studied this question.