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Although there are many hypertext systems currently on the market there is little advice available on how authors can create easy-to-use hypertexts. This paper addresses the usability of Glasgow Online — a hypertext which contains tourist information on the city of Glasgow. The issues raised in the paper are based on an observational study in which a number of readers performed tasks representative of those undertaken by tourists visiting Glasgow. The usability issues raised by Glasgow Online are discussed in a wider context and their applicability to other styles of hypertext is considered.
Lynda Hardman (Wed,) studied this question.