A social network‐based organizational model for improving knowledge management in supply chains

Purpose This paper seeks to provide a social network‐based model for improving knowledge management in multi‐level supply chains formed by small and medium‐sized enterprises (SMEs). Design/methodology/approach This approach uses social network analysis techniques to propose and represent a knowledge network for supply chains. Empirical experience from an exploratory case study in the construction sector is also presented. Findings This proposal improves the establishment of inter‐organizational relationships into networks to exchange knowledge among the companies along the supply chain and to create specific knowledge by promoting confidence and motivation. Originality/value This proposed model is useful for academics and practitioners in supply chain management to gain a better understanding of knowledge management processes, particularly for supply chains formed by SMEs.