Top Management Team Behavioral Integration and the Performance of Service Organizations

The call for more extensive research regarding the role of processes within top management teams (TMTs) in organizational functioning is addressed in this study. The focus is on the service sector, which according to recent estimations accounts for more than 60% of the total economic activity in most Organization for Economic Cooperation and Development countries and examines the relationship between TMT behavioral integration and multiple performance measures of service organizations. Results from survey data of TMTs from 96 organizations show that TMT behavioral integration is positively associated with both human resource performance and economic performance. The relationship between TMT behavioral integration and service quality and development was only marginally significant.