Agility index measurement using multi-grade fuzzy approach integrated in a 20 criteria agile model

This paper reports a research carried out to assess the agility level of an organisation using a multi-grade fuzzy approach. Agility refers to the capability of an organisation to respond quickly in accordance with the dynamic demands of the customers. During this research, an agility index measurement model containing 20 criteria incorporated with the multi-grade fuzzy approach was designed. Subsequently, the data gathered from a manufacturing company was substituted in this model and the proposals for enhancing the agility level of this company were derived. The usage of the model contributed in this paper will indicate the actions required to enhance an organisation's agility level. This process will accelerate the absorption of agility characteristics in modern organisations.