End‐user software training: an experimental comparison of methods to enhance motivation

Abstract. Effective training is a key factor in determining the success of end‐user computing (EUC) in organizations. Software training research often focuses on one outcome of training – understanding. The experimental study reported here examines understanding, motivation, and use as outcomes of software training. Two methods of training, applications‐based and construct‐based, that focused on different levels of personal relevance were compared. The experiment utilized subjects in a ‘real’ training setting. The effects of previous experience with software were strong. There is some evidence to suggest that applications‐based training is best for novices.