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June 1, 2001

How product quality drives profitability: the experience at Holiday Inn

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Resumen

Quality-management gurus have always assumed that maintaining product quality would improve profitability. It turns out that they are correct.

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S Kimes (Fri,) studied this question.

synapsesocial.com/papers/6a2172dcdf884daff757f05d https://doi.org/https://doi.org/10.1016/s0010-8804(01)81021-1

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How product quality drives profitability: the experience at Holiday Inn | Synapse

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses1983 · 853 citations
2Quality management: A ten-point model1992 · 21 citations
3The PIMS principles: Linking strategy to performance1989 · 1,262 citations
4The Q.A. Payoff1990 · 31 citations
5Service management and quality assurance…1991 · 9 citations