Assessment of the problems LIS postgraduate students face in accessing e‐resources in Makerere University, Uganda

Purpose This paper is part of the study that was conducted to analyse the LIS postgraduate e‐resources seeking behaviour in Makerere University, Uganda. Its purpose is to present and discuss specifically the problems LIS postgraduate students face in accessing e‐resources. Design/methodology/approach Survey research techniques were used in which the data collected using structured questionnaires were carefully handled and analysed using the Excel computer program to generate the frequencies, percentages and pie charts. Findings The respondents have positive attitudes towards e‐resources utilization and they indicated varied problems faced in e‐resources utilization and proposed different strategies to improve on e‐resources in the University. Among the problems identified are: slow Internet connectivity, inadequate networked computers, lack of access to low cost printers in the library, using advanced search strategies of most databases and lack of awareness of most of the e‐resources. Originality/value Without knowing exactly what is wrong with a system, it becomes very difficult to plan and execute meaningful strategic measures to mitigate the problems. This study will help library planners and LIS educators to rethink on how to improve on e‐resources access and utilization. It will provoke new thinking to revamp the situation in the University library.