What does this research mean for the field?

Responsible AI adoption in the service industry is driven by six foundational causal enablers—including organizational readiness, leadership support, and data privacy—which subsequently influence six effect enablers such as technological infrastructure and regulatory compliance. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

January 27, 2026Service Industries Journal

Strategic and ethical enablers of responsible AI adoption in service industries: an exploratory causal Fuzzy Delphi – DEMATEL approach

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LILabaran IsiakuCyprus International University ASAbdillahi Mohamoud SheikmuseAmoud University

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Cite This Study

Isiaku et al. (2026) studied this question.

synapsesocial.com/papers/6a330c64637557322a050fc3 https://doi.org/10.1080/02642069.2026.2613654

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January 27, 2026Service Industries Journal

Strategic and ethical enablers of responsible AI adoption in service industries: an exploratory causal Fuzzy Delphi – DEMATEL approach

View Full Paper

Ask AI

Bookmark

Authors

LILabaran IsiakuCyprus International University ASAbdillahi Mohamoud SheikmuseAmoud University

Discussion

Member takes

Implication

Key Points

Key points are not available for this paper at this time.

Cite This Study

Isiaku et al. (2026) studied this question.

synapsesocial.com/papers/6a330c64637557322a050fc3 https://doi.org/10.1080/02642069.2026.2613654

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