The role of digital literacy: assessing its impact on university students

Purpose This study aims to examine the impact of digital literacy on students of some public universities in Bangladesh. It focuses on understanding the purpose of internet use, the devices used and the challenges these students face. Design/methodology/approach A sample of 375 students was purposively selected for this research. Data was collected through structured questionnaires using a Likert Scale (1–5) and supplemented with direct interviews. The framework was developed by reviewing secondary sources such as books, journals and articles. Analysis was conducted using Statistical Package for the Social Sciences. Findings The findings indicate varied internet usage patterns among students, primarily for academic and research purposes. The study also identifies significant challenges, including connectivity issues and limited access to necessary resources, which hinder the effective use of internet services. Research limitations/implications The study is limited to some public universities in Bangladesh, which may not represent the broader student population. Future research could expand the scope to include multiple departments and universities for a more comprehensive understanding. Practical implications The research highlights the need for improved internet infrastructure and support services in universities, particularly in developing countries like Bangladesh. Addressing these issues can enhance educational outcomes and ensure more equitable access to digital resources. Originality/value This study contributes to the limited research on internet usage in higher education in Bangladesh. It provides actionable insights for educators, policymakers and researchers aiming to improve digital access and support for university students.