Adopting electronic payment (e-payment) systems has become imperative for higher education institutions (HEIs) to advance financial transaction efficiency, security, and user convenience. This study evaluates the effectiveness and challenges of implementing an e-payment system at a comprehensive private university in Manila. Specifically, it examines how system quality—defined by security, reliability, usability, and responsiveness—affects operational efficiency, system effectiveness, and user satisfaction. Employing a mixed-methods design, the research gathered quantitative data from 378 student respondents across three major faculties (Arts and Letters, Engineering, and Pharmacy) and qualitative insights through semi-structured interviews and focus group discussions. The Technology Acceptance Model (TAM) and the DeLone and McLean Information Systems Success Model (D&M) were theoretical frameworks. Analytical techniques included descriptive and inferential statistics (regression analysis, ANOVA, Pearson correlation) alongside thematic analysis. Findings reveal that system quality predicts reduced transaction times, lower error rates, and higher user satisfaction. Nevertheless, technical and behavioral barriers—such as system downtime, cybersecurity risks, and resistance to digital innovation—hamper complete optimization. Operational efficiency and system effectiveness were identified as mediators enhancing the relationship between system quality and user satisfaction. This research offers original contributions by situating e-payment adoption within the Philippine HEI context, addressing a critical gap in localized scholarship. It also advances national digital transformation objectives and aligns with the Sustainable Development Goals (SDGs), particularly Goals 4 (Quality Education) and 9 (Industry, Innovation, and Infrastructure). Practical recommendations include enhancing system responsiveness, strengthening cybersecurity infrastructure, and implementing digital literacy programs to support inclusive, resilient digital ecosystems in HEIs.
Cabile et al. (Wed,) studied this question.