What type of study is this?

This is a Importance Performance Analysis study (also classified as: End User Computing Satisfaction).

September 10, 2025Open Access

User Satisfaction Level of Library System Using End User Computing Satisfaction and Importance Performance Analysis Methods

Key Points

Results showed a customer satisfaction index of 74.25%, indicating moderate user satisfaction with INLISLite.
Importance Performance Analysis revealed ease of use and format variables require priority improvement for better user experience.
This analysis involved input from 21 librarians and staff, focusing on important factors affecting user satisfaction.
Findings highlight perceived usefulness and response speed as essential elements to maintain in the library system.

Abstract

Technological advancements drive digitization across various sectors, including information and public services. Library automation applications, such as INLISLite developed by the National Library of Indonesia, facilitate circulation, cataloging, and library management. However, users encounter challenges, including difficulties in printing membership cards and inputting book data. This study aims to analyze user satisfaction with the INLISLite application using the Importance Performance Analysis (IPA) method based on End User Computing Satisfaction (EUCS) variables, along with additional factors such as response speed, attitude toward use, perceived usefulness, perceived enjoyment, and user satisfaction. The research involved 21 librarians and staff from the Disarpus of Banyumas Regency. Results showed a Customer Satisfaction Index (IKP) score of 74.25%, indicating moderate user satisfaction. IPA analysis via a Cartesian diagram revealed that ease of use (EOU) and format (F) variables require priority improvement, while content (C), timeliness (T), response speed (SOR), and perceived usefulness (PU) should be maintained.

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