This paper investigates the awareness, understanding, and usage of Industry 4.0 technologies in a small Slovak IT company through a qualitative case study based on semi-structured interviews with the company’s CEO and project manager. The study looks at how well key parts of Industry 4.0, like ERP systems, artificial intelligence, machine learning, cloud storage, and edge computing, are being used and how they affect the company's efficiency and service quality. Findings reveal a strong theoretical understanding of Industry 4.0 concepts, with successful adoption of cloud-based technologies and edge computing. However, the implementation of more complex systems like ERP and AI remains ongoing and presents significant challenges related to cost, customization, and integration complexity. The results emphasize the value of tailored digital strategies, functional deployment of technology, and the critical role of leadership awareness in facilitating digital transformation within small IT enterprises. This research contributes to the growing body of knowledge on Industry 4.0 adoption in non-manufacturing SMEs in Central and Eastern Europe.
Róbert Mészáros (Sat,) studied this question.
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