This study presents a transformative initiative undertaken by Sunway Medical Centre to enhance diagnostic laboratory operations through the implementation of the GLP System Track Automation. Faced with increasing test volumes and stringent regulatory requirements, the laboratory aimed to modernize its Immunoassay and Clinical Chemistry (IACC) workflows by integrating a modular automation platform with its Laboratory Information System (LIS) and middleware. The project, executed from September 2023 to October 2024, focused on achieving end-to-end sample traceability, reducing manual handling, improving turnaround times, and promoting sustainability. Key outcomes included an 81% reduction in manual touchpoints, a 36% decrease in pre-analytical processing time, and significant improvements in Laboratory Turnaround Time (L-TAT) despite a surge in test volumes. Staff satisfaction rose markedly, and digital transformation efforts led to substantial environmental savings. This initiative not only reinforced compliance with MS ISO 15189, ACHS, JCI, and MSQH standards but also positioned the laboratory as a regional benchmark for innovation, efficiency, and sustainable healthcare delivery.
Jairaman et al. (Wed,) studied this question.