Mapping and Evaluating the Localized Migrant Assistance Services in Ilocos Norte, Philippines: An Asset-Based and Multi-Stakeholder Approach

This qualitative (QL) case study aimed to map and evaluate the localized migrant interventions in Ilocos Norte, a province in northwestern Philippines with a large population of overseas Filipino workers (OFWs). Using an asset-based approach, this study sought to emphasize the strengths of local government agencies and their problem-solving capacities. Interview and focus group discussion data were collected from 37 participants, specifically from returned OFWs, provincial and local governments' employees, and volunteers from an OFW family group. Results show that localized migrant interventions include those that were delivered during the COVID-19 pandemic, namely, repatriation and quarantine and testing services. There were social protection services provided pre-pandemic and during the pandemic, including socioeconomic, social, health, and legal assistance, and capacity-building programs. Coordination among government agencies also occurred. Participants evaluated pandemic interventions as inconsistent and lacking, and these interventions were marred by poor communication and coordination. Results also show the centrality of the Overseas Workers Welfare Administration, which offers many programs but whose service provision received mixed assessment. The other government agencies also had mixed evaluations, marked by limitations in mandate and resources. Lastly, perceptions of the effectiveness of information dissemination by government agencies were varied. Results show that localized interventions are important in providing social protection to distressed OFWs. Policies to promote sustainable reintegration, prepare for future mass repatriation, and improve decentralization are recommended. Findings are useful in promoting awareness of government services and improving the lives of OFWs and their families. Future research can investigate linkages between government levels (e.g., between national and provincial, national and local) and the health status of service providers.