An Enhanced Emergent Model of Knowledge Management Processes

Background: Knowledge management (KM) is the process of employing systematic procedures to gather, create, manage, and distribute knowledge inside an organization. Manufacturing industries are faced with numerous challenges such as absence of skilled personnel, supply chain issues, digitization and automation challenges which can slow down the growth of the industries who are willing to improve performance. There is a need for manufacturing firms to integrate AI into their business while considering the mediating role of knowledge management processes to improve manufacturing firm performance. There is paucity of mediating factors necessary to bring about performance in manufacturing industries. These factors are necessary and relevant in enhancing the effect of AI in manufacturing industries that help managers and employees make quick and accurate decision, store knowledge for future use, improve creativity and help in innovation that bring about overall industry performance, hence, the study bridges this gap.. Aim: The aim of this study is to design an enhanced Emergent model of knowledge management processes using AI in manufacturing industries, by identifying relevant factors that can mediate between AI and Manufacturing Industries. Building on the knowledge base view theory, in the business domain, particularly manufacturing industries. This study covers five relevant mediating factors including knowledge management processes, communication and collaboration, information technology infrastructure, Risk management practices, Leadership and organizational alignment in manufacturing industries. Method: the study enhanced an emergent model of knowledge management process by addition of more mediating factors, through the review of relevant literatures, a total of five factors necessary for an overall manufacturing firm performance were identified Result: The addition of the aforementioned factors resulted in an enhanced emergent model that aids in manufacturing industry performance.