Cross-cultural competency has emerged as a critical capability for organizations operating in increasingly diverse and globalized contexts. This article examines how service-learning and community engagement initiatives develop cross-cultural competencies among employees, students, and organizational members. Drawing on empirical research from educational, corporate, and nonprofit sectors, the analysis explores the mechanisms through which structured community engagement builds cultural intelligence, perspective-taking abilities, and adaptive behavioral repertoires. The article presents evidence-based frameworks for designing effective service-learning programs, documents quantifiable organizational and individual outcomes, and offers practical guidance for practitioners seeking to enhance cross-cultural capabilities within their institutions. By integrating academic scholarship with real-world implementation examples, this article demonstrates that well-designed service-learning experiences can accelerate cross-cultural competency development while simultaneously addressing community needs and advancing organizational objectives.
Jonathan Westover (Wed,) studied this question.