This section examines how people develop trust – or distrust – in knowledge technologies. This section considers three main aspects. First, how trust depend on technological affordances, meaning how people’s level of comfort changes due to the material and technical aspects of different devices. Second, how the level of confidence in different KTs depends on the type of information and output generated. Lastly, how trust in KTs and the knowledge they produced is fundamentally shaped by people’s faith in the cultural and political institutions regulating them.
Eleonora Lima (Sun,) studied this question.