Patient satisfaction and associated factors in plastic and hand reconstructive surgery at ALERT hospital, Addis Ababa, Ethiopia: a cross-sectional study using PSQ-18 and O-PAHC scales

Key Points

• Overall patient satisfaction levels were moderately high, yet issues with service accessibility affected experiences.
• Notable dissatisfaction was reported specifically in areas like waiting times and communication during surgical care.
• The use of PSQ-18 and O-PAHC scales helped measure patients' satisfaction and pinpoint specific issues.
• Targeted interventions are recommended to enhance patient-centred care based on identified dissatisfaction areas.